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Originally Posted by Thunderballs
Precisely it could have been done via wireless which is why they are incredibly dumb to be sending these letters for one email containing the word "asshole"
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The initial letter or email you claim to have received warned you, the threat of disconnection according to what you posted was only IF the abuse continued. From that you would have ample opportunity to investigate the cause of the problem and rectify it if it indeed was a wireless router issue, however you appear to have decided it would be better to maintain your hard man image and resort to offensive language via voicemail (you're not fooling most people here with "the other guy" excuse).
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Believe me they dont have any evidence against me
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The IP address is ample enough evidence for any network. How about copying the email to this forum and see if anyone agrees that VM's warning was harsh?
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and if this email was one of many they would most certainly have told me by now to shut me up and/or told me the police were involved.
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They did warn you, and you or somebody else (you claim) responded in an offensive way.
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I have asked becasue if something serious is going on I would understand their interest - it isnt - its a simple case of one short email an alledged voicemail and ineffective policies and processes being implemented by people largely untrained in dealing with customers.
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Innefective? You're no longer a VM customer abusing other internet users.
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That is 99% not the case becasue all they want me to do at the moment is admit I have breached their T&C's and I wont do it again - thus getting them off the hook for their shoddy "inestigation" and treatment of a valuable perviously loyal customer.
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They also want you to apologise for your comments to a staff member, how long do you think you would have a bank account if you told the counter staff to Eff Off!?