Quote:
Originally Posted by foreverwar
cough, cough - Honest, officer.... 
|
No if someone else uses you connection and sends one email containing a misspelt swear word and an insulting word you can be cut off and aslked to admit you broke their terms and conditions.
---------- Post added at 19:04 ---------- Previous post was at 19:00 ----------
Quote:
Originally Posted by mcgeezer
This happened to me when I was with Demon Internet and scanning with the Back Orifice, I got disconnected and had to write a letter of apology along with saying I would'nt do it again... basically, I was a naughty boy and I got caught as has happened to you here.
Enjoy your new ISP.
|
I am not a naughty boy - im in my late 30s. They can do what they like but they can't expect people to just accept their behaviour when it comes to breaching contract wit htheir customers and alledging some potential marginal libel/harrassment has taken place against a third party.
---------- Post added at 19:11 ---------- Previous post was at 19:04 ----------
Quote:
Originally Posted by Andrewcrawford23
1st. You are the account holder and the ip relates to you so at the end of the day you are responsible for whatever happens on your account, if you have wireless it could have been don that way.
But saying that.... virgin attuide to you i think you are in legal position not to pay and have the right to hear the voicemail that was left.
If i was you i would seek legal advice as they might start trying to get you on abuse behaviour (i am not judging you and i am not sure you did or did not) i am just going on the fact they say they have evidance.
You might want to do a look into Data Procection Act, Freedom Information Act
|
Good response my friend.
Precisely it could have been done via wireless which is why they are incredibly dumb to be sending these letters for one email containing the word "asshole"
Beleive me they dont have any evidence against me and if this email was one of many they would most certainly have told me by now to shut me up and/or told me the police were involved. I have asked becasue if something serious is going on I would understand their interest - it isnt - its a simple case of one short email an alledged voicemail and ineffective policies and processes being implemented by people largely untrained in dealing with customers.
That is 99% not the case becasue all they want me to do at the moment is admit I have breached their T&C's and I wont do it again - thus getting them off the hook for their shoddy "inestigation" and treatment of a valuable perviously loyal customer.
Until yesterday I couldnt spend any more money with Virgin unless I took a top Mobile package and rang international / mobile numbers all day long and rented more than a few movies on demand a month.
At the end of the day I am essentailly going to persue them legally in as efficient manner as I can that will cause maximum effort on their par. Virgin like many organisations have deliberately designed their customer facing organisations to fob off customers as efficeintly as they can and they are powerless to do anything outside a very tight remit.