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Yvonne Farrell · 08-08-2008, 12:22

I agreed to take transferred calls for a friend 5 years ago when he relocated to Spain just in case there was anything important (in fact I only get nuisance calls). I have been paying the Recurring charges of Ã‚Â£13.00 since then. I did not realise (I think) the line rental had in fact been transferred and am now told when I tried to terminate that I would have to pay a penalty charge of 3 months or 'pass it on to someone else!'. I'm sure my friend would not have lumbered me into a situation of this kind. What bugged me was I had to spend a considerable amount of time getting through to the correct department which was actually 'THE LOYALTY DEPARTMENT'. Bit of a joke! I have written to Head Office Customber Services. I have never seen a Contract - only bills. Anyone else had this problem?

08-08-2008, 12:22	#3
Yvonne Farrell Inactive Join Date: Sep 2007 Posts: 12	Re: Terminating NTL Broadband Business I agreed to take transferred calls for a friend 5 years ago when he relocated to Spain just in case there was anything important (in fact I only get nuisance calls). I have been paying the Recurring charges of Ã‚Â£13.00 since then. I did not realise (I think) the line rental had in fact been transferred and am now told when I tried to terminate that I would have to pay a penalty charge of 3 months or 'pass it on to someone else!'. I'm sure my friend would not have lumbered me into a situation of this kind. What bugged me was I had to spend a considerable amount of time getting through to the correct department which was actually 'THE LOYALTY DEPARTMENT'. Bit of a joke! I have written to Head Office Customber Services. I have never seen a Contract - only bills. Anyone else had this problem?