Quote:
Originally Posted by Thunderballs
I appreciate the reading betqween the lines and there is not much to be said other than the email wasnt from me and it was sent to a third party nothing to do with Virgin - i know it was sent from my connection but what has that got to do with Virgin ? The fact of the matter is that an individual complaind to Virgin - they cut me off. It is like your postman knocking on your door and saying i opened a letter sent from this house and it includes some naughty words in it - if you the house owner dont stop we wont deliver any of your mail. They were not able to play the voicemail back to me and told me it didnt include my name. But this issue aside - I and they were left in the ridiculous position of suspending my Internet service until I as the account holder made an apology for the "abuse" in the email sent from my connection to a third party and the voicemail message that had apparently been left on their voicemail that didnt include my name, whilst continuing to pay them over a hundred pounds a month for the TV and Phone Service and the suspended Internet.
|
Hmmmm, the letter about the email implies that if you didn't stop sending those kinds of emails, your account would be suspended or cancelled, simply that.
If nothing further happened in terms of those kinds of emails being sent, then your account would remain untouched, or at least that's what you could imply from the first letter. However, this "ridiculous position" you claim that you and VM were in seems to be wholly down to you. An offensive email was sent, you were warned, then somebody other than you as you claim followed up the offensive email with an offensive voicemail message BEFORE your account was suspended. I wonder what any normal person handling those chain of events would think?
It appears you had an opportunity to rectify the situation by apologising and go away and lick your wounds for a while. I only hope the other option you took was worth it. Good luck with your new service provider.