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Old 06-08-2008, 22:18   #12
whydoIneedatech
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Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
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Re: Broadband Performance Issue

Quote:
Originally Posted by Zhadnost View Post
My NTL:120 is running fine on 20MBit (and yes, I doo get the full speed through it).
I would advise you to call Tech Support to get your modem swapped for an Ambit 256 as that NTL120 is an antique and sooner rather than later it is going to die with 20mb running through it.
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ntl:home Series 100, 120, 200
The ntl:home series was manufactured to ntl:'s specification by a leading Far Eastern electronics manufacturer, Ambit. All models are both Ethernet and USB.
All do support 10Mbps Tier of Service, provided that they are used with an "003" or greater version of firmware.

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Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

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If you are a Virgin Media customer then the best speedtest is from the link below which is from a dedicated server within the Virgin Media network, hence the is no www. before the address.

Have you tried going to this link to check your speeds http://gamefiles.virginmedia.com/

click on blueyondergames>demos>then click on at least 2 large files and save them to your desktop, and then wait a couple of minutes then write down the transfer rates on the files that are running> times them by 8 and you will get a truer download speed.
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---------- Post added at 21:18 ---------- Previous post was at 21:16 ----------

Quote:
Originally Posted by Chris T View Post
This is all very odd, there was a huge bru-ha-ha on here when 20meg was rolled out because so many of the modems couldn't handle it. Has there been some sort of software fix since then? At the time, NTL were only reluctantly swapping out modems, and then in many cases they were trying to treat it as a non-fault job and charge for the call-out.
The Motorola SB4200, 5100 and 5101e are all 20mb capable it is only the SB3100 and 4100 that are not.
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