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Old 06-08-2008, 15:53   #2
whydoIneedatech
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Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
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Re: Losing my connection every so often...

Quote:
Originally Posted by breakerfall View Post
Hi,

I'm losing my connection quite regularly. I'm having to renew the IP every morning when I wake up and several times throughout each day. This only started happening within the past week or two. I have an old STB cable modem, which replaced an even older C&W STB.

I don't seem to be able to access it on the address I've seen people post here (to check the frequencies), unless I should be attempting to access it via TFTP, which I haven't tried yet.

My setup: STB hooked up to an old Linksys BEFSR 11 router. Logging in to my router control panel, I can see that the DHCP lease has expired, so I have to renew it. It doesn't seem to be auto-renewing like it used to and for some reason, the lease time I'm given is fairly short. I think I'm going to have to try and monitor the STB at the time the connection drops, only, it's a PITA because there are 2 flights of stairs between the router and the STB.

If I remember correctly, the lease time used to be around 3 days, where now it starts out at an hour. Renews automagically, lasts a few more hours, then dies and I have to restart the whole process again manually.

Has anybody heard any reports of similar behaviour, or have any ideas for diagnosing this problem (I've tried the usual modem & router reboot)?

Thanks!
You would be better calling up Customer Services and asking for an upgrade to a Stand Alone Cable Modem as with your present STB you can only receive possibly up 6Mb depending on model, but with a SACM you can upgrade if you wanted to 20Mb, plus you would get a better connection.

The should be quite happy to upgrade you as the company would prefer all customers to swap to SACM.

Call Customer Care not Faults because they would have to transfer you as they cannot change your account.

Customer Care - 150 (Options 1 then 3)
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