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mkyle1 · 06-08-2008, 00:14

Hi,

my broadband seems to be running very slowly recently. I had an issue 2 weeks ago where I lost service completly and had to phone the help desk. Eventually I was advised the freq on the config tab was incorrect. This was corrected and set to 331000000. I found this was the issue again yesterday and corrected it however it is still running very slow see speed test results below:

Modem - Motorola SB4200 Surfboard Cable Modem
Speedcheck.
Download 1216 kbps
Upload 489 kbps

I am paying for the Large package (10mb Ã‚Â£25 a month) I checked on the Virgin site and the upgrade has been made in my area (Dumbarton - Comes under Uddingston region). Please can someone advise

Thanks, Martin

06-08-2008, 00:14	#1
mkyle1 Inactive Join Date: Aug 2008 Posts: 3	Broadband Performance Issue Hi, my broadband seems to be running very slowly recently. I had an issue 2 weeks ago where I lost service completly and had to phone the help desk. Eventually I was advised the freq on the config tab was incorrect. This was corrected and set to 331000000. I found this was the issue again yesterday and corrected it however it is still running very slow see speed test results below: Modem - Motorola SB4200 Surfboard Cable Modem Speedcheck. Download 1216 kbps Upload 489 kbps I am paying for the Large package (10mb Ã‚Â£25 a month) I checked on the Virgin site and the upgrade has been made in my area (Dumbarton - Comes under Uddingston region). Please can someone advise Thanks, Martin