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weesteev · 05-08-2008, 19:11

Ill try and cover all these questions here Ghost, shout me if i miss anything.

Different call centres as its a different company, all UK based.

Tech support for residential cusotmers has been free since the 1st June, back to 151 again.

Business customers have a lower contention ratio in theory, this varies by franchise but realistically you will get the same ping on all connections, even varying speeds on residential connections.

UBR stands fro Universal BroadbandRouter, its the Cisco equipment in the headend that connects customers to the internet.

And finally...

Heres a blog link with good in depth info about the STM in place on business broadband... http://insidevirgin.blogspot.com/200...unch-20mb.html

Oh and STM does mean Subscriber Traffic Management, its the name adopted by Virgin for their data management and the name of the Cisco service on their network equipment to make it work.

Phew, hope that answers everything for you!

05-08-2008, 19:11	#5
weesteev Cable Guru Join Date: Jun 2004 Location: Scotland Age: 42 Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb Posts: 1,050	Re: NTL Business or Virgin Media XL? Ill try and cover all these questions here Ghost, shout me if i miss anything. Different call centres as its a different company, all UK based. Tech support for residential cusotmers has been free since the 1st June, back to 151 again. Business customers have a lower contention ratio in theory, this varies by franchise but realistically you will get the same ping on all connections, even varying speeds on residential connections. UBR stands fro Universal BroadbandRouter, its the Cisco equipment in the headend that connects customers to the internet. And finally... Heres a blog link with good in depth info about the STM in place on business broadband... http://insidevirgin.blogspot.com/200...unch-20mb.html Oh and STM does mean Subscriber Traffic Management, its the name adopted by Virgin for their data management and the name of the Cisco service on their network equipment to make it work. Phew, hope that answers everything for you! __________________ Access Network Innovation @ Liberty Global/Virgin Media All comments are my own opinion and not a direct expression of LG/VM.