Cable Forum - View Single Post - Loss of service

Ignitionnet · 04-08-2008, 21:48

Sounds like the modem has ended up with an IP address in the unregistered range for some reason in which case it only has a 1 hour long lease and there's no need at all to switch it off for 3 days.

A call to tech support is a good plan to try and figure out why the modem has apparently become unregistered.

Malware is highly, highly unlikely. A postcode and surname is hardly worth writing a nasty to steal.

Mr Crawford - the 3 day shut down suggestion was a brave but ultimately futile attempt to get the DHCP lease on the modem to expire.

EDIT: Unregistered modems can ping IIRC so the bbc.co.uk test is a waste of time as it'll just hit the registration server instead.

04-08-2008, 21:48	#4
Ignitionnet Inactive Join Date: Jun 2008 Location: Leeds, West Yorkshire Age: 47 Posts: 13,995	Re: Loss of service - Virgin are baffled Sounds like the modem has ended up with an IP address in the unregistered range for some reason in which case it only has a 1 hour long lease and there's no need at all to switch it off for 3 days. A call to tech support is a good plan to try and figure out why the modem has apparently become unregistered. Malware is highly, highly unlikely. A postcode and surname is hardly worth writing a nasty to steal. Mr Crawford - the 3 day shut down suggestion was a brave but ultimately futile attempt to get the DHCP lease on the modem to expire. EDIT: Unregistered modems can ping IIRC so the bbc.co.uk test is a waste of time as it'll just hit the registration server instead.