Quote:
Originally Posted by ivanwilson
I'm asking this on behalf on my neighbour, here in Belfast. They've been customers for about 10 years and I think have a 4mb connection. On Saturday when they tried to log on they got a page stating something along the lines of welcoming them as a new user. They were asked to enter their surname and postcode. When they did this the next screen said there was no record of this name/address. They can't get any further than this and I'm stumped. They've been on to Virgin support all weekend and the advice boils down to switching of for a while - 3 days !!!
Any help would be great, thanks
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What is the link to the page?
get them to command prompt and ping
www.bbc.co.uk if they get a response the internet conenciton is fine.
But i suspect what is going on is they have got a spybot or malware on there computer and when tey entered there details it be sent to the person who created it.
oh as for virgin so called techincal support shut off for 3 days there idiots, my job is a techincal support person i never advise that mos ti woudl advise is 2 hour shut down but that for over heating.