Quote:
Originally Posted by ivanwilson
I'm asking this on behalf on my neighbour, here in Belfast. They've been customers for about 10 years and I think have a 4mb connection. On Saturday when they tried to log on they got a page stating something along the lines of welcoming them as a new user. They were asked to enter their surname and postcode. When they did this the next screen said there was no record of this name/address. They can't get any further than this and I'm stumped. They've been on to Virgin support all weekend and the advice boils down to switching of for a while - 3 days !!!
Any help would be great, thanks
|
They need to call back and ask for an explanation about what is going on.
Tech Support is open 24/7 on the numbers below.
For help with your TV or Phone and for Broadband Technical Support:
Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.