arcamalpha2004

"Virgin Media has been accused of misleading potential customers after a Financial Mail reader turned detective when his broadband download speed slowed to a crawl.
The customer from Tonbridge in Kent took action after his internet access became no faster than dial-up services.
A long exchange of emails with technical support failed to solve his problems.
After telephoning Virgin Media sales staff to cross-examine them with a series of pointed questions ,he discovered the company was deliberately choking off his service because he was a heavy internet user.
The events organiser said;" I was furious when I discovered this because the service is billed as " unlimited ".
" In order to find the " Fair use policy " you have to go to (through) nine web pages."
Virgin Media admits it slows the speed of the five per cent of its heaviest users, but the company told the customer there is a cap of five gigabytes-around eight hours of using BBCi player.
"What really infuriated me was how hard it was to dig up information." He said. " Time and again I was given false or misleading Data."
Virgin Media said some of the customers problems were due to faults.