Cable Forum - View Single Post - What causes a bad SNR/How to fix a bad SNR?

AbyssUnderground · 04-08-2008, 13:40

The technician came this morning at 12.05pm, he said between 12pm and 4pm so he was very early! I offered him a drink, to which he accepted with a lot of thanks! He must be deprived by most people, the poor soul!

He hooked his test equipment up and it gave him a flat battery warning... What a great start! Back to the van for his charger. He also brought a new modem in with him, a lovely black 256 modem. He hooked that up, phoned to get it activated and et viola, my SNR is now 39-40dB and rock solid like it should be.

So, it seems that the modem was to fault. After 8 years of 24/7 service its finally given up the ghost. And the first time we've ever had Virgin Media technicians to come to the house too and it was certainly a good experience.

The techy was also interested in the software I used to graph the SNR etc. It turns out he'd never even heard of the modems having a web interface! Ah well, I guess his hand held equipment does pretty much the same job doesn't it.

Anyway, all in all a great turnout. 5 stars to VM and the guy who visited me today!

04-08-2008, 13:40	#34
AbyssUnderground Inactive Join Date: Oct 2005 Location: Merseyside Age: 37 Services: BT Infinity Option 2, HH5, synced at maximum 80Mbps/20Mbps. Posts: 2,221	Re: What causes a bad SNR/How to fix a bad SNR? The technician came this morning at 12.05pm, he said between 12pm and 4pm so he was very early! I offered him a drink, to which he accepted with a lot of thanks! He must be deprived by most people, the poor soul! He hooked his test equipment up and it gave him a flat battery warning... What a great start! Back to the van for his charger. He also brought a new modem in with him, a lovely black 256 modem. He hooked that up, phoned to get it activated and et viola, my SNR is now 39-40dB and rock solid like it should be. So, it seems that the modem was to fault. After 8 years of 24/7 service its finally given up the ghost. And the first time we've ever had Virgin Media technicians to come to the house too and it was certainly a good experience. The techy was also interested in the software I used to graph the SNR etc. It turns out he'd never even heard of the modems having a web interface! Ah well, I guess his hand held equipment does pretty much the same job doesn't it. Anyway, all in all a great turnout. 5 stars to VM and the guy who visited me today!