Quote:
Originally Posted by Tharrick
That's what I thought - surely if I haven't signed anything they can't claim that it's valid?
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Utilities work on verbal contracts (recorded phonecalls) - hence so much slamming before the sales forces sorted themselves out. And why utilities write to you to confirm that you are moving to a different supplier.
Most contracts have some clause which includes an 'auto renewal'. It protects users from being disconnected on the last day and having to pay for reconnection. Usually the renewal will be on a much shorter notice period, like one month. BT however works in 12/18 month contracts and charges for any unused portion if you ignore the need to give a minimum one months notice before the end of the contract if you don't want the auto renewal on original contract terms. If you read the small print on BT's special deals, there is a right mix of 1/12/18 month contracts for packages that 'renew' and look very similar.