Since my modem was changed by VM I have not been able to perform certain options using FTP, for example, cannot delete, move, remove or add, so basically everything.
I've contacted VM support about this twice, both times that have passed it on to another department who will be calling be back in a couple of days, (4weeks still waiting).
My personal thought that the fault is I'm not being seen as a VM customer. For instance visiting
http://www.virginmedia.com/help/chec...stomerselfcare tells me "If you are seeing this page, it probably means you're not on your home broadband connection, and we need you to tell us where you get your Virgin Media services."
Now that to me shows me that VM think I'm not on their network hence FTP access is limited, but I am!!
OK I'm wireless so VM support said maybe I'm using someone else's network but I've plugged my laptop straight into the modem to prove it, same problem. They checked to see if I had been allocated an IP address that was new and hadn't been added to their allowed network list, but it had. They checked the MAC address is correct and it was. They made me try both Vista and XP machines, same problem. They suggested I tried different FTP programs??, still the same.
I keep saying this must be because I'm not recognised as being on their network, but they don't have an answer.
Any ideas?