[JaneD]

Hello everyone,

I am posting a thread here for some advice and help.

I am planning to move house to Luton, currently I got Virgin service package Phone + Broadband M in a cable area.

Today, virgin phoned me if I was moving with Virgin, I should get a BT line in my new address then call back to virgin, they will connect my service after BT installation.

My problem is, I was with BT but transfer BT service to Virgin. When I transferred my currently number to Virgin, I was never told I should handle all these by myself if moving to a noncable area. I am afraid if I move to the new address BT will probably charge me extra 125 pounds for reconnection or installation, that will be unfair because I have paid in the old address before transfer service to Virgin. I though Virgin should be able to transfer all service for me, but currently I need to do it myself and double charged by BT on installation fee.

I have talked with BT, they answeared if I move this number to the new address I need to be with BT for at least 12 month PLUS they will check if I have to pay 125 pounds at the new address.

Why Virgin can not do these for me? I am using Virgin phone and broadband service. If I stay with BT for 12 month, then according to Virgin Contract, I will still need to pay virgin landline rental in the left periode of contact.

Does anyone have the same experiences like mine, or is there anybody know what to do?

I will appreciate your help and suggestions.

Thanks .

Jane