Quote:
Originally Posted by eth01
I happen to live in Manchester, and nobody else has complained nor is this logged with VM.
If you're in reciept of a service that doesn't live up to your expectations, then you're more than welcome to contact VM technical support...  |
I have been through it with them back and to many times. Check email settings (
), etc etc. Some of the Indian techs are ok, others less so (such as telling me that my speed issues will be solved if I stop using my own domain name for email and start using ntl's
)
Eventually they tell me it's my PC. It isn't. An engineer has been out once and tested it on his laptop. It's about 5mb on that too.
They have also told me that the discount on my account that brings the price down for the VIP package, was actually a compensation discount for the slow speed.
The bottom line is, the UBR is still oversubscribed, it isn't ever going to get fixed, and I dread the day they do the 50mb "upgrade" because my speed will plummet even further.
That said, it works, and it's probably still better than the ADSL providers. But it grates when I keep reading that my broadband is 20mb because it never is, never was and never will be.