Quote:
Originally Posted by scrotnig
I did phone them when I got back home....although by then everything was back up.
The was some sort of localised network issue this morning, other people in my area were having the same issue.
It's been fixed. Don't know how long it was down for.
As ever a realistically speedy resolution. I don't want to sound like a moaner, as I'm generally pro-ntl (or whatever they're called this year). However, generally the reliability is deteriorating. My 20mb connection rarely exceeds 5mb - not atrocious in itself, but if you're paying for 20mb it's a bit deceptive. Worse than that, the number of outages is increasing. Sure, they are resolved expediently, and I'm not about to write to Trading Standards or anything, but I do observe a gradual deterioration in a broadband service that I've had since 2000 and which always used to be perfect and close to the advertised speed.
It all started when 10mb went to 20mb. My speed dropped from 8mb to 1mb, then went up to 5mb when they upgraded my oversubscribed UBR.
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I happen to live in Manchester, and nobody else has complained nor is this logged with VM.
If you're in reciept of a service that doesn't live up to your expectations, then you're more than welcome to contact VM technical support...
