Just a bit of light relief -
this has to be the best story I've come across regarding BT's technical support.
Chap on the BT forum has problems and is constantly on the phone to BT. He speaks to one operator who can't find details of his account even after our chap gives him all of his personal details.
The BT operator eventually asks our chap a classic question:-
"Could you have been born on a different date?"
I just read that on the BT help forum and I laughed so much that coffe came out of my nose - priceless.