Cable Forum - View Single Post - Virgin Media (NTL) Cable Broadband

jonesmark · 31-07-2008, 18:37

Hi, thanks for the tips and thanks for moving my post to the correct section o)

I've tried the above i.e. I switch everything off, reset the router back to factory settings, switch on the modem (wait for lights to stabalise and look good), switch on PC and router.

I can then view the router configuration page from my desktop PC - I go through the standard set up wizard thing (where it auto detects the connection), but it says it finds a static IP address on the modem instead of getting a DHCP one assigned - I think this means something's wrong between the router and the modem.

I've also tried configuring the router myself - so, I set up the standard settings e.g. "get IP address automatically" and I clone the MAC address of the desktop PC onto the router - but it still doesn't help, the router won't pick up the IP address of the cable modem, in fact it shows it as "0.0.0.0".

A strange thing is, earlier on, I didn't clone the MAC address of the desktop PC onto the router, and it almost worked - the router picked up a dynamic IP address from the cable modem, and I could ping URLs (e.g. google.co.uk), but viewing web pages in a browser didn't seem to work or it was very slow.

Do NTL have to set something up on their side for the modem to work with a router ?

I wonder if I've been switching things around too quickly - perhaps I should leave everything off overnight and try it again in the morning ?

The really odd thing is that, if I connect back to my old modem inside my set top box, everything works fine - via the router and also when connected directly - it's just that the router won't talk to the new cable modem properly.

31-07-2008, 18:37	#4
jonesmark Inactive Join Date: Jul 2008 Posts: 3	Re: Virgin Media (NTL) Cable Broadband - Problem with Router Hi, thanks for the tips and thanks for moving my post to the correct section o) I've tried the above i.e. I switch everything off, reset the router back to factory settings, switch on the modem (wait for lights to stabalise and look good), switch on PC and router. I can then view the router configuration page from my desktop PC - I go through the standard set up wizard thing (where it auto detects the connection), but it says it finds a static IP address on the modem instead of getting a DHCP one assigned - I think this means something's wrong between the router and the modem. I've also tried configuring the router myself - so, I set up the standard settings e.g. "get IP address automatically" and I clone the MAC address of the desktop PC onto the router - but it still doesn't help, the router won't pick up the IP address of the cable modem, in fact it shows it as "0.0.0.0". A strange thing is, earlier on, I didn't clone the MAC address of the desktop PC onto the router, and it almost worked - the router picked up a dynamic IP address from the cable modem, and I could ping URLs (e.g. google.co.uk), but viewing web pages in a browser didn't seem to work or it was very slow. Do NTL have to set something up on their side for the modem to work with a router ? I wonder if I've been switching things around too quickly - perhaps I should leave everything off overnight and try it again in the morning ? The really odd thing is that, if I connect back to my old modem inside my set top box, everything works fine - via the router and also when connected directly - it's just that the router won't talk to the new cable modem properly.