Quote:
Originally Posted by darthlinux
I dont see how TSC can sort this out as customer care/relations and sales normally do downgrades and upgrades well not really sales as they only deal with customer adding BB/TV and phone
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What we do is get transfer calls were the customer is either offline or receiving slower speeds than they are paying for after an upgrade by another department, we check their package and if incorrect we re provision the account by sending signals to the modem.