[icestar2]

Originally Posted by moaningmags

The tech should certainly have been able to adjust your power levels or snr levels.
If he hasn't changed any of these then I'd ask for another engineer and have your comp on and open at the information from the newsgroups.
If he looks clueless ask him to call and speak to 2nd line directly.
Please don't be put off by not fully understanding the problem or it's causes.
Point the tech in the right direction, by telling him I've told this that or the other by your technical support dept.
And if he rubbishes what you've been told then demand he call in to confirm or refute what you've been told.
If it's slow but not being traffic managed then it sounds like a high tx load on your ubr.
Ask in the newsgroups if that is the case.
Post traceroutes ping tests, download results, preferably from gamefiles and keep doing it until the issue is resolved.

I work for VM and have a tech coming tomorrow to sort my phone line. Now I know nothing at all about how the phone works, but I won't just leave him to it, I'll be out there watching what he's doing asking allsorts of questions about how he'll fix it.
For me, this doesn't just apply to dealing with VM, I do this with every company's techs or engineers. I'm a right royal PITA. I do find that I get answers though so worth it.

Mags

Thanks I guess I will try again then and hope for the best. Again thanks for the responses.