Quote:
Originally Posted by moaningmags
An engineer cannot change your config file.
Config file changes are done by customer service or technical support.
Traffic management doesn't change your config file either.
Traffic management is done from the ubr.
If you can prove you haven't downloaded or uploaded the limit it has to be raised as a fault with something on the ubr, a tech coming to your house can't fix it.
If I was you, I'd keep chasing it.
Should point out a config file change results in a price change too.
And can be done by other depts but not by a tech in the field.
|
Thats what I thought but according to the guy on the newsgroups my signal levels were to low and an engineer would have to come out and correct them. Engineer did come out but obviously didnt change anything (understand why now thnx) as the levels are exactly the same. Also this doesnt account for me being able to get full speed as soon as it hits midnight.
If I had another option I would go but were I live I dont unless I want around 1.5mb. I would think with being with them for around 8 years and always paying my bills that I would get a better service than this.
Guess I will keep trying but them sending out an engineer again is not going to do anything so am not sure what to do now tbh.