Cable Forum - View Single Post - Upgraded to 10MB and now it's intermittent

sheppy99 · 30-07-2008, 16:50

Hi All,
I've been upgraded to 10MB and now my cable service drops out several times a day. The log on the cable modem doesn't state any problems but my router drops out.
This happened last time I was at 10MB and was so bad I installed a backup ADSL line and downgraded my cable modem to 4MB which made it reliable.
Downstream power level 0.2dBmv
Downstream S/N level 41.0 dB
Upstream power level 51.0 dBmv
Modem is an NTL 250 using ethernet
I get 1.2MB/s Downloads when it's working.
Please help, this is somewhat more involved than reboot your modem and previous experience talking to India didn't work!!!!

30-07-2008, 16:50	#1
sheppy99 Inactive Join Date: Aug 2005 Location: Rugby Services: 10Meg VMBB, 8Meg Plusnet BB, BT Phone & VOIP Posts: 44	Upgraded to 10MB and now it's intermittent - how can I get help? Hi All, I've been upgraded to 10MB and now my cable service drops out several times a day. The log on the cable modem doesn't state any problems but my router drops out. This happened last time I was at 10MB and was so bad I installed a backup ADSL line and downgraded my cable modem to 4MB which made it reliable. Downstream power level 0.2dBmv Downstream S/N level 41.0 dB Upstream power level 51.0 dBmv Modem is an NTL 250 using ethernet I get 1.2MB/s Downloads when it's working. Please help, this is somewhat more involved than reboot your modem and previous experience talking to India didn't work!!!!