Thread: Coming back to Virgin?
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Old 29-07-2008, 09:20   #2
eth01
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Re: Coming back to Virgin?
Quote:
Originally Posted by AdamD View Post
Hi all

I moved away from Virgin due to a few problems I had when I was originally setup, like billing mistakes, wrong package setup and them charging me for 3 months after I'd sent a cancellation request by registered post.

They made the usual offers to change my mind into staying and I (now regretabbly) declined.

So I've been with BEthere for sometime now and over the last 3 months or so, I and others are having some real problems, especially with Be's Box and their DNS servers, not to mention an ongoing slow speed issue which has been outstanding on their "Network issues" page for over a month now.

My question is, how's the best way to come back to Virgin?
I didn't keep any of the original documentation and the only thing I have is their black modem.
Any suggestions are appreciated!
1. You don't have to use the DNS supplied by BE -- you can change to OpenDNS or something?

For e.g. OpenDNS -> 208.67.222.222, 208.67.220.220 ...

2. You'll have to call VM back and say you're wanting to sign up again as a new customer. The modem you kept will not work, and I can assure you of that. Well it will work, it's just that it won't be usable in this scenario. Give it them back.
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