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WRF81 · 28-07-2008, 15:56

After numerous speed problems with my 3 year old modem Virgin finally sent me out a new one today.

I have the quick start guide, it says as well as the modem and various clips and cables I should have a booklet called "setting up your Virgin Broadband", but this isn't in the box. I looked on the website for details of how to install it and that says something about a CD, a user name and a password - I don't have ANY of these things!

My broadband is still on but with an old AOL branded cable modem (I was part of the migration from AOL to Virgin) so what exactly is missing out of the box that I need to install my new modem?

The new modem is an ambit 256. Would I be able to just download drivers for it from online and then use the new modem or is there some vital steps that I am missing out on because I don't have the Set up guide?

28-07-2008, 15:56	#1
WRF81 Inactive Join Date: Jul 2008 Posts: 13	Installing new modem? After numerous speed problems with my 3 year old modem Virgin finally sent me out a new one today. I have the quick start guide, it says as well as the modem and various clips and cables I should have a booklet called "setting up your Virgin Broadband", but this isn't in the box. I looked on the website for details of how to install it and that says something about a CD, a user name and a password - I don't have ANY of these things! My broadband is still on but with an old AOL branded cable modem (I was part of the migration from AOL to Virgin) so what exactly is missing out of the box that I need to install my new modem? The new modem is an ambit 256. Would I be able to just download drivers for it from online and then use the new modem or is there some vital steps that I am missing out on because I don't have the Set up guide?