it get's worse! They just phoned up to confirm the engineer visit on Wednesday! No I said engineer is due today! We have Wednesday in our records, so i outlien all problems I've had.
It seems a bit strange them phoning to confirm engineer visit, they don't normally do that
He says he'll ring back after he has checked to see if engineer can come out today. Phones back to say they can't will be Wednesday PM
Letter will definitely be written after this fiasco
At least the chap I spoke to today was polite, friendly, and gave me a direct line number if it's not resolved.