Thread: Extreme Packetloss
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Old 28-07-2008, 00:28   #19
moaningmags
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Join Date: Aug 2007
Location: Scotland
Age: 53
Services: 20mb, Tv, Phone
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Re: Extreme Packetloss
Quote:
Originally Posted by whydoIneedatech View Post
When you receive it you will need to call Quickstart on 0800 953 9500 to get it registered onto your account, do not ring Tech Support as they will just tell you to call that number.
If it's an SRO, Quick Start won't touch it.

Call tech, they'll add it and swap service over to new modem.

'Downstream SNR : 29.5 dB'

Your SNR is borderline and if it's dipping below 29 this will be causing your packet loss. This is usually resolved by a tech visit, but replacing the modem will help if the modem is faulty.

Mags
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