Vast sweeping generalisation it is
In my neighbourhood they do (Virgin Media the entire company) have a poor reputation .....
Mainly for the way the installations were/are carried out ...... Trip hazards are the norm, Lil Jonny finding road side cabinets ajar & being able to twiddle with the innards..... Holes dug (Pretty much anywhere) & left for months on end ...... I kid you not.
Still I guess some poor sod will end up dying one day ...... & all of a sudden it will be their own fault for not complaining sooner