To any Plusnet customers here to learn about Phorm/Webwise. (And any other guests/lurkers)
If you are new to the whole subject, then there some helpful links here in my
welcome post 11849.
One piece of advice - learn to read between the lines of any public statement or reassuring email from your ISP. It's more important what they DON'T say, than what they DO say.
ISP's can say a number of reassuring things that sound as if they are not using or going to use Phorm. They may even deny ever having a relationship with the company or ever having done trials - but experience tells us that they may be being economical with the truth, they may be lying and they may be simply trying to confuse you with semantics.
I don't know what Plusnet are up to. But push hard for clear explanations and denials that are UNambiguous, keep pushing, and don't be satisfied with the sort of platitudes or lies that have been used by ISP's such as BT - or the fence sitting that Virgin Media have indulged in.
Anyway welcome to the debate - great to have you onboard.