Quote:
Originally Posted by dineleeeee
The engineer came out to look at it this morning, plugged some kit into the coax to test it and rang up a phone number. The person on the end of the phone told him the same, error 101 which apparently is a customer account fault.
The engineer left as there was nothing he could do to fix it, and said he'd left a note on the account for IT support to get back to us.
I guess I've just got to sit on hold until someone finally sets the account up properly at virgin media's end.
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I rather expected that the engineer would be unable to sort it out as it is an IT problem which I hoped we would never see on the Telewest platform.
They will get it up and running, but it does not alter the fact that it is very inconvenient for you.
Let us know how you get on.