Cable Forum - View Single Post - New Cable Modem Activation

dineleeeee · 26-07-2008, 07:34

The engineer came out to look at it this morning, plugged some kit into the coax to test it and rang up a phone number. The person on the end of the phone told him the same, error 101 which apparently is a customer account fault.

The engineer left as there was nothing he could do to fix it, and said he'd left a note on the account for IT support to get back to us.

I guess I've just got to sit on hold until someone finally sets the account up properly at virgin media's end.

26-07-2008, 07:34	#3
dineleeeee Inactive Join Date: Jul 2008 Location: Bristol Services: (Telewest) 20mbit XL Broadband Posts: 6	Re: New Cable Modem Activation - Error 101 The engineer came out to look at it this morning, plugged some kit into the coax to test it and rang up a phone number. The person on the end of the phone told him the same, error 101 which apparently is a customer account fault. The engineer left as there was nothing he could do to fix it, and said he'd left a note on the account for IT support to get back to us. I guess I've just got to sit on hold until someone finally sets the account up properly at virgin media's end.