Quote:
Originally Posted by serial
What's peoples thoughts that on a specific day we all call BT pretending we want broadband but ask specifically about concerns over Phorm/Webwise. If the customer rep doesn't know anything about it, we inPhorm them. Then another day we do Virgin Media and another we do Talk Talk?
This would certainly raise discussion in the call centres.
And if these forums are watched as closely as we know they are, maybe the call centres will be briefed in advance.
|
In my (limited) experience standing at the entrance to their offices around the country and just giving the employees a flyer about it would be more effective. I've seen it done before and it works well. The corporation won't have any issues if it is done at the entrance (iedeally not actually on their land) but so long as done politely - no issues. And the flyer might get to more than one employee inside. It forces a corporate internal memo about the issue.
Oh - and of course this does not just inform the call centre front line team... it gets the message to everyone (granted some won't read it and some managers will read it later, maybe in a loo later, when no one sees them taking any interest)