Cable Forum - View Single Post - Virgin Media Phorm Webwise Adverts [Updated: See Post No. 1, 77, 102 & 797]

serial · 24-07-2008, 21:43

What's peoples thoughts that on a specific day we all call BT pretending we want broadband but ask specifically about concerns over Phorm/Webwise. If the customer rep doesn't know anything about it, we inPhorm them. Then another day we do Virgin Media and another we do Talk Talk?

This would certainly raise discussion in the call centres.

And if these forums are watched as closely as we know they are, maybe the call centres will be briefed in advance.

24-07-2008, 21:43	#12671
serial Inactive Join Date: Apr 2008 Posts: 133	Re: Virgin Media Phorm Webwise Adverts [Updated: See Post No. 1, 77, 102 & 797] What's peoples thoughts that on a specific day we all call BT pretending we want broadband but ask specifically about concerns over Phorm/Webwise. If the customer rep doesn't know anything about it, we inPhorm them. Then another day we do Virgin Media and another we do Talk Talk? This would certainly raise discussion in the call centres. And if these forums are watched as closely as we know they are, maybe the call centres will be briefed in advance.