Quote:
Originally Posted by cadire
More mad figures!
These made-up statistics may be great for Virgin bashers to quote in their posts, but they are, to be blunt, rubbish.
Yes Virgin throttle speeds, and yes they do it for a fair amount of the day... but for some part of the day people can get 'Up to 20Mbps'. Quoting figures such as 13.5kbps is just barmy, and doesn't relate, in any way, to the real world.
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Not mad figures at all, do the math yourself.
If you are a power user and use the full potential then you speed will be cut by 75% for 10 hours, so for 10 hours you only get 5Mbps downstream. Add to the fact that there are quite a few oversubscribed UBR's out there and some have never got anywhere near the 20 Mbps they were paying for and then you can enter the real world.
So do the math yourself and by all means prove me wrong!
Tiger33
Yes you can cancel your contract although be prepared for retentions to contact you almost daily with offers etc to try and change your mind, also a promise of things getting better.
It is up to you if you decide to change but you may end up with a better deal if you hang on in there.
Personally I hung on for another month, got a £10 discount on my monthly rental costs but still went when the promised improvement didn't happen.
Like you I'm an old hand with cable having been with them since the days of Bolton Cable.
As such a loyal customer for all those years I believe I have a right to bash VM as I had no problems until they came along!
Customer loyalty means nothing to them.