Quote:
Originally Posted by BadPhormula
Do you have any advice to give BT customers that might help them through frustrating time ahead. Any hints on getting their MAC code when the complaint lines are fully engaged and their operators are not turning up for work due to stress related illnesses? (maybe drop in emergency centres with checkin lanes?)
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I have a hint for anyone wanting to leave BT. Tell them:
1. To check the line of the person they need to put you through to in order to get your MAC code. They have a habit of losing you or when it gets through you hear a message saying sorry we're closed.
2. You know they might have had problems with their computer system that generates the code you need but via is not your issue.
3. You know your rights and within 5 working days from now you want that code or you will speak with the ICO.
I had to do the above and then I was given the code.
i think I said this already, but I emailed Emma at BT and told her why I had got the code ready to leave. I copied Christine a secretary and Jillian Lewis (? customer service director) and had a 'sorry you are leaving' email back from Emma's email account 5 minutes later which she copied to Jillian.