Quote:
Originally Posted by fish99
Hi,
Hoping someone can help. Basically since the start of the year (roughly when the evenfaster rollout started, although the exchange here in Doncaster hasn't been upgraded yet) we've been getting disconnections from online gaming. My PC is connected wired to the router, and I play a couple of racing sims (rFactor and iRacing). I've been connecting to the same server in rFactor for years and never had a problem. Now I'm lucky if the connection will last one half hour race.
My Dad is connected wireless and plays Wow, and often gets periods of high latency and disconnections. Here's our signal info-
Downstream
Frequency - 339000000 Hz Locked
Signal to Noise Ratio - 38 dB
Power Level - 12 dBmV (is this too high?)
Upstream
Channel ID - 4
Frequency - 37500000 Hz Ranged
Power Level - 49 dBmV
The lights on the cable modem stay normal and pings look fine whenever I've checked them. It seems to be an intermittent problem, where the connection is fine but maybe for 10 seconds per hour something goes wrong and packets stop getting through. The router is a Linksys WRT54G. The cable modem is a SurfBoard SB4100.
Any help would be much appreciated 
Simon. |
The Downstream Power level should be between -12 to +12 yours is right on the edge of -12 and could be causing you problems, what do you get if connected direct to the modem, because you would be asked this if you call Tech Support, as the connection with the router is unsupported.
What package are you on? as a Motorola SB4100 cannot support 20Mb and can struggle with 10Mb, and really could do with being replaced.
For help with your TV or Phone and for Broadband Technical Support:
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