Quote:
Originally Posted by Jefferson T
In all seriousness when I have had really bad experiences with them I thank them for their time, hang up and re-dial to speak to someone else.
Maybe I should complain or something.
|
YES! You can either complain over the phone or make an official complaint to head office via the feedback section of the website or by snailmail...
Either way if you feel somebody has made a mistake/mistreated you/whatever...when you complain the member of staff WILL (if they do their job properly) log feedback against the colleague you spoke to. This does actually go to their manager and does get fedback to them.
Potentially this feedback can be bonus affecting for the staff so hopefully will start scaring some of them into pulling their finger out
