Quote:
Originally Posted by Haggis23
Hi Lorraine, i've read back through the thread and you haven't actually said what your exact problem is so i can't really tell you, in my eyes, why you're having provlems.
What is going wrong?
YOU have had a bad experience, and I'm sorry to hear it...but that doesn't mean that everyone is having the same experience!
Also...PART of the reason that VM are in the red is due to the fact that for the first few months they were giving out offers willy nilly to anybody who wanted to reduce their service costs...this had a huge impact and was solely there to put the customer first.
Quarterly i believe VM are clawing the profits back now, though.
Also...Telewest did have a good customer service, but since the change to VM i have seen nothing but improvement. NTL's customer service levels were lower than Telewest in the past..but that has gone now and VM has improved it all vastly...
So yes...tell us your actual problems (without the big rant)  |
Ok where do i start maybe the start, ok when i was on telewest i had no problem with speed i could run 5 to 6 computers and have no problems, now i cant even have 3 computers on and all hell breaks out as noone can even open a webpage. thats the start of it then time after time no internet at all but they was not bad with the speed they got it up and running most6 times within a day.
then the phone calls i made to tell them there is a problem, you get this silly person on the phone asking the most silly things, now come on if you got no online line staying on you no there is a problem and i get asked if i have spyware please. i tell them what i done and gone though and i am a tech myself and tell them this each and every time i call even if i called 1 hour before hand they still ask me the same thing over and over again.
i asked them so many times about the speed and all i get is everything is fine and yet my noise ratio is so bad that the people that work there should know there is a problem. then they send people out to check my things and i get told, well there is really nothing wrong your end its the network thats doing it and there is really nothing we can do everyone having the same problems because there is being no maintaince being done on the network there trying to save money, now this was not said to me by one person but a few.
then other things like when i call my calls are not logged, and when i having so many problem with my internet i sure they are meant to take so much off my bill but thats never happened. i was told this is done auto but its not.
Then the last lot that has really upset me is the problem on the internet from 18th June and its still on going in the enfield and london area and we still have not been given a fix date and well let me show you the update we get,
http://status-cable.virginmedia.com/...?ticket=734399
and calling makes it just worst as no one seems to know anything about it, untill they go up alot higher and then they come back to you and just say sorry we are working on this and we dont know a time that it will be fixed half the time there no internet and then there is some but so slow one computer has trouble opening a website page, sometimes it takes me around 20mins just to get to the status page to see if there any updates. as you can see on each of the updates on that page they are all the same and each one says a fix of 4 hours what are we meant to think here. with little or no help at all. If they have got this sort of problem that is taking so long to fix by now they should know what the problem is and give us a correct update on what the problem is and how long its going to take to fix. we have been told all sorts of things like the council took longer to dig up the road than what they wanted and that delayed the fix, and that it would be fully working by the 26th June and still to this date its still not and nothing else has been said on the problem and i was only told that as i got to talk to a level 2 tech, or i would not have known that.
and thats not all of it this is wrong.
Lorraine