Quote:
Originally Posted by handyman
FMS - Fault Management Support (2nd Level though 3rd level techs run the head ends)
FMR - Faults Management Reception (Old ntl 1st line support)
CMC - Customer Service Centre
CMR - Customer Service Representative
DTV - Digital TV
CATV - Analogue Cable TV
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JUST to be picky!
CMC - Customer Management Centre
CSR - Customer Service Representative but now we have to call them CCA - customer care advisor! lol
