Quote:
Originally Posted by WHISTLED
Sort of a non story in my view - Off shore outsourcing saves money, On shore outsource is just a temporary step before and TUPE helps reduce long redundancy term costs I think.
CMC are now starting to recruit again in a few offices which is a good sign on that front.
Hows that then? Faults have been on 151 for the last 10 years other than when it was pulled
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Think your missing the point somewhat.
Your not losing 1st line agents in Swansea, your losing 2 specialized departments, who provide 2nd & 3rd level support. ( FMET & FMS )
Your losing staff with 5+ years experience, Something that the Focus on faults group should be picking up on, as this knowledge cant be replaced by moving offshore or to Liverpool, as they dont understand the ex-ntl network & escalation avenues.
Unfortuntly it is becoming once again a power struggle between ex-tw & ex-ntl management, with little empire's being built, this was something that we should have moved away from a long time ago, & the only people this will affect, is dedicated knowledgable staff, & ultimately the customer.