Hi Lorraine, i've read back through the thread and you haven't actually said what your exact problem is so i can't really tell you, in my eyes, why you're having provlems.
What is going wrong?
YOU have had a bad experience, and I'm sorry to hear it...but that doesn't mean that everyone is having the same experience!
Also...PART of the reason that VM are in the red is due to the fact that for the first few months they were giving out offers willy nilly to anybody who wanted to reduce their service costs...this had a huge impact and was solely there to put the customer first.
Quarterly i believe VM are clawing the profits back now, though.
Also...Telewest did have a good customer service, but since the change to VM i have seen nothing but improvement. NTL's customer service levels were lower than Telewest in the past..but that has gone now and VM has improved it all vastly...
So yes...tell us your actual problems (without the big rant)
