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TUPE does not truly affect agency staff.
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How does that work then? They were VM staff and moved to an agency under TUPE legislation..
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Because they have started cross training, and now 151 is back so it would make it easier for BBI techs to be able to answer all 3 types of faults calls.
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Nope your still not making that clear for me.. They were cross trained on 151 to some degree almost from when they started offering BBAND with ntl: I know I was CS, Faults and BB first line...
Still went through to Swansea when I couldnt help the sub though, cant see whats changed..... We have 151 because its simple.