Cable Forum - View Single Post - Why Does Everyone Think Virgin Are Rubbish ?

BenMcr · 15-07-2008, 22:49

But it's not the same people. As I've said before, only Neil Berkett remains from the ntl side of the business (Apart from the MD who runs the business side of things). All the other people there in charge of thing like call centres, Technology etc are either from Telewest or have joined the company AFTER it became Virgin Media

The head on the Customer Care centres at the rebrand was a guy called Steve Stewart. He used to run the Customer Services for Telewest. The guy in charge now, Trevor Elliot, has come from outside ntl/telewest/Virgin

15-07-2008, 22:49	#156
BenMcr Inactive Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Why Does Everyone Think Virgin Are Rubbish ? But it's not the same people. As I've said before, only Neil Berkett remains from the ntl side of the business (Apart from the MD who runs the business side of things). All the other people there in charge of thing like call centres, Technology etc are either from Telewest or have joined the company AFTER it became Virgin Media The head on the Customer Care centres at the rebrand was a guy called Steve Stewart. He used to run the Customer Services for Telewest. The guy in charge now, Trevor Elliot, has come from outside ntl/telewest/Virgin