Originally Posted by lorraine1000

since virgin has taken over running telewest its a nightmare, i think virgin really needs to work on helpping the people that is keeping the company alive and paying the wages of the staff that work there.

and yes we are the people paying but we are NOT getting the service that we should be, dont you think if we was happy we would be posting these things, i dont think so as said earlier in this topic most people that are happy dont need forums like this.

Most people in life dont go round just saying things that are not true thats a fact of life but here you have so many saying the same thing since virgin has taken over running this its gone down hill and the service is S**T.

I for one have had nothing but problems since virgin has taken over when telewest was running things i did not have any of the problems i have now and i have been with then i think around 20 years from when it was cable london.

i have written 5 complaints and as of yet have not had one reply, i make phone calls to them and get told things and the people dont even write notes on the system how they should. i get told i will be called back and no one calls me back, and this is just a little of it.

If virgin wants to come out of the RED and start earning money then they should look after the people that making it happen and that is people like us who have all taken the time to write in this forum.

Maybe virgin should really start taken note of what is being said here and get there act together which at this point in time i dont think we have a hope in hell of that happening do we?

i better stop here as right now i am so mad with virgin and there so called SERVICE that i better keep it to myself.

Lorraine