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Originally Posted by Chrysalis
VM eg. could make a online billing page where people can pay with debit/credit card over the internet
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They already do.
www.virginmedia.com/ebill. But even then, card processing fees do cost money
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that method of payment has no costs then as they not ringing a operator.
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It is not just the operators/call centre agents that costs money, it is the payment processing fees, costs of sending reminder letters etc that costs. That is what the £5 covers