Quote:
Originally Posted by Haggis23
Agreed. I'm thinking some day soon we shall have 'super users' that deal with pretty much all departments.
They've already got CMC agents dealing with Relations and Sales calls.
They've got Sales doing relations...only a matter of time before they start asking more of us.
Bring it on 
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When I worked for FMR at Teesside there was a 1hr plus wait for Broadband Support at Swansea. Even though we only really dealt with DTV, CATV and telco several of us ended up providing Broadband support as well. I used to also work Retentions and was seconded occasionally to the CMC. I was also going to work overtime in sales but then FMR overtime became so plentiful that I did not have to.
To be honest that's probably why they got outsourced as the overtime was way over the top, had they trained the staff they took on correctly and had the right amount of them their jobs might have been a little more secure.