[lostandconfused]

I would love to be surprised but i'm really not.

The offshore call centers have been going for a few years now, and even though people still complain about them they are getting better and complaints less. Also they are much cheaper to run than UK ones, and more flexible as they can call people in at a moments notice.

The center in swansea, has gone from a huge building that was once full of staff to now only half operating.

I would think that it is unlikly that staff are made redundant as it would make more sense for manpower to shift operations to one of their other clients that value UK only call centers, and re-train the current VM staff as they already have most of the skills needed and would save on redundancy costs.