[chuzzlemonkey]

Originally Posted by Arthurgray50@blu

I have several things to say on this subject, firstly, l think that VM is second rate, and always will be for a company, they do NOT put the customer first, it is all about money with them, they waste so much, the reason that, l am still with them is that they are cheap, over the last THREE months, l have had lots of problems, with DD, with them, they have taken MORE money out of our account, then they should have done, when we spoke to CS, they say, we will take it off NEXT months bill, which by then, they make another mistake, they can't sort that one out, for example, we bought a V+box for £75.00, with no strings attached, they charged us £200.00, we spoke to CS, and they told us this was an admin error, and would take it off, the following month, they didn't, need l say more. it put us in an overdaft situation (which we got charged for).

Sorry to hear you've had trouble...

They can amend your DD there and then for you if drawing the full bill amount is going to cause problems...

Also if you have incurred charges that you feel are the fault of VM then you can write to VM to request a refund of these charges. The address that you need is listed on the back of page 1 of your bill and is in swansea. If you include a covering letter and a copy of your bank charges these will be refunded and you'll even get a nice call to say sorry.

---------- Post added at 20:39 ---------- Previous post was at 20:36 ----------

Originally Posted by Arthurgray50@blu

they do NOT put the customer first

I have to diagree on this point, though. VM have worked very hard on customer focus since the rebrand. Maybe its just your bad experience which makes you feel that way. Which is understandable.