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pip08456 · 11-07-2008, 03:33

I'm sorry but I must be a bit thick. I always thought that if I paid for a service or a product then I should get what I pay for.

I know I'm no longer with VM but the ISP I now have provides the service I pay for. VM didn't and that's why I left them.

I cannot see how any company nor any customer being able to justify STM. If the network can't take the load then it is a problem with the network. A lack of investment in the infrastructure by the company should not be excused nor should customers be penalised for it.

It is about time VM woke up and entered the real world and realise that they WILL have high end users who expect the speeds advertised and pay for the higher end package otherwise it is just a rip off.

In all the time I was with VM (I can go back to Bolton Cable!) I managed to hit 15Mbps ONCE! The rest of the time it was under 10Mbps, a fortune on calls to India, 2 engineer visits, new moden etc, etc.

On cancelling my service with 30 days notice my phone line was cut off the next day! Now I enjoy a stable MINIMUM of 16Mbps 24/7 which I am more than happy with as it's double what I as getting from VM. Not only that but I was told by the VM rep that the maximum I would get via BT in my area was 2Mbps-wrong!

These problems only appeared when the rebranding to VM took place before that everything was acceptable.

It is about time that ALL ISP'S stopped advertising an "up to" amount and sold their products with a "minimum amount" this would be far better from a consumer point of view.

My current ISP was very clear to me in that I could expect ONLY 16Mbps but it has never been less than that and 9 times out of 10 it's more.

BTW VM advertise as being the fastest BB available-there not! They only advertise "up to" 20 Mbps there is a company who can supply "up to" 24Mbps through LLU and that doesn't take into consideration suppliers like Bulldog although they are in limited areas at the moment.

11-07-2008, 03:33	#58
pip08456 Sad Doig Fan! Join Date: Aug 2007 Location: Barry South Wales Age: 69 Services: With VM for BB 250Mb service.(Deal) Posts: 11,836	Re: STM rates VM expect you to keep to I'm sorry but I must be a bit thick. I always thought that if I paid for a service or a product then I should get what I pay for. I know I'm no longer with VM but the ISP I now have provides the service I pay for. VM didn't and that's why I left them. I cannot see how any company nor any customer being able to justify STM. If the network can't take the load then it is a problem with the network. A lack of investment in the infrastructure by the company should not be excused nor should customers be penalised for it. It is about time VM woke up and entered the real world and realise that they WILL have high end users who expect the speeds advertised and pay for the higher end package otherwise it is just a rip off. In all the time I was with VM (I can go back to Bolton Cable!) I managed to hit 15Mbps ONCE! The rest of the time it was under 10Mbps, a fortune on calls to India, 2 engineer visits, new moden etc, etc. On cancelling my service with 30 days notice my phone line was cut off the next day! Now I enjoy a stable MINIMUM of 16Mbps 24/7 which I am more than happy with as it's double what I as getting from VM. Not only that but I was told by the VM rep that the maximum I would get via BT in my area was 2Mbps-wrong! These problems only appeared when the rebranding to VM took place before that everything was acceptable. It is about time that ALL ISP'S stopped advertising an "up to" amount and sold their products with a "minimum amount" this would be far better from a consumer point of view. My current ISP was very clear to me in that I could expect ONLY 16Mbps but it has never been less than that and 9 times out of 10 it's more. BTW VM advertise as being the fastest BB available-there not! They only advertise "up to" 20 Mbps there is a company who can supply "up to" 24Mbps through LLU and that doesn't take into consideration suppliers like Bulldog although they are in limited areas at the moment.